Here is a comprehensive, professionally structured Terms and Conditions page customized for your salon website. It covers appointment etiquette, safety declarations, patch tests, payments, cancellations, and liability limits.

Terms and Conditions

Effective Date: [Insert Date, e.g., October 2026]

Last Updated: [Insert Date]

Welcome to [Gloss gaze] (“we,” “our,” or “us”), founded and operated by Chahak Chawla. These Terms and Conditions govern your access to our website, online booking services, and in-salon appointments.

By visiting our website or scheduling an appointment with us, you agree to comply with and be bound by the following terms. Please review them carefully.

1. Salon Services & Consultations

• Service Scope: All treatments, styling, haircuts, chemical processing (e.g., coloring, keratin), and skincare procedures are provided by trained professionals adhering to high industry hygiene standards.
• Pre-Service Consultation: Before commencing any chemical, invasive, or semi-permanent treatment, you agree to provide an honest, accurate medical and beauty history (including allergies, scalp conditions, recent cosmetic treatments, or medication).
• Stylist Discretion: We reserve the right to decline or halt a service if our stylists determine that a treatment may harm your hair, skin, or scalp integrity, or if contraindications are present.

2. Patch Tests & Safety Protocols

• Mandatory Skin Allergy Test: For new chemical applications (hair color, bleach, lash/brow tints, or specialized chemical peels), a mandatory patch test must be conducted at least 24 to 48 hours prior to your scheduled appointment.
• Waiver of Liability: If you refuse a mandatory patch test, we reserve the right to cancel the chemical portion of your appointment without a refund of any initial booking deposit. We are not liable for allergic reactions resulting from undeclared medical conditions or refusal of safety tests.

3. Booking, Rescheduling & Cancellations

• Booking Confirmation: An appointment is confirmed only upon receipt of an automated SMS/email confirmation or, where applicable, a booking deposit.
• Cancellation Notice: We require at least 24 hours’ advance notice to cancel or reschedule an appointment.
• Late Cancellations & No-Shows: Cancellations made with less than 24 hours’ notice, or failure to arrive for an appointment (“no-show”), may result in forfeiture of your booking deposit or a cancellation fee billed on your next visit.
• Late Arrivals: Please arrive 5 to 10 minutes prior to your scheduled time. If you arrive more than 15 minutes late, we may need to shorten your service or reschedule your appointment to respect subsequent clients’ time slots. Full service fees may still apply.

4. Pricing & Payments

• Price Transparency: Prices listed on our website or menu cards are baseline rates. Final pricing may vary depending on hair length, density, product usage, or custom treatment requirements discussed during consultation.
• Payment Methods: We accept cash, major credit/debit cards, and approved digital UPI/wallet transactions upon service completion.
• Discounts & Offers: Promotional codes and seasonal vouchers cannot be combined with other offers and must be presented prior to billing.

5. Client Satisfaction & Redo Policy

• Service Adjustments: If you are unsatisfied with the technical outcome of a haircut or color service, please notify us within 48 to 72 hours of your visit.
• Redo Window: We will gladly assess your hair and provide complimentary adjustments within a reasonable scope. This policy applies strictly to technical errors by the stylist, not a subjective change of mind regarding style or shade choices agreed upon during the initial consultation.
• Product Returns: Retail products purchased at the salon can only be exchanged within 7 days if unopened, unused, and accompanied by the original receipt.

6. Personal Belongings & Salon Etiquette

• Valuables: Please keep your personal belongings, bags, and jewelry secure. While we maintain a safe environment, the salon is not responsible for any lost, misplaced, or damaged personal items on the premises.
• Protective Capes: We provide protective capes and towels during all wet and chemical treatments. However, we advise clients against wearing delicate, expensive, or easily stained garments during color or chemical services.
• Respectful Environment: We maintain an inclusive, peaceful space. Verbal abuse, harassment, or disrespectful behavior toward salon staff or other guests will result in immediate termination of the service and removal from the premises.

7. Intellectual Property

All content published on this website—including text, salon photos, logos, branding, and graphic design—is the intellectual property of [Insert Salon Name] / Chahak Chawla and is protected under applicable copyright laws. Unauthorized reproduction, modification, or commercial distribution is strictly prohibited.

8. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages resulting from the use of our website or salon services.
• We are not liable for unforeseen product reactions when services were performed according to manufacturer guidelines and client consultation disclosures.

9. Governing Law & Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of [Insert City/State, e.g., Delhi, India]. Any disputes arising from these terms or your salon visit shall be subject to the exclusive jurisdiction of the competent courts in [Insert City, e.g., Delhi].

10. Contact Us

For questions regarding these Terms and Conditions or to request a booking adjustment, please reach out:

• Salon Name: [Gloss gaze]
• Founder / Stylist: Chahak Chawla
• Physical Address: [Uttam Nagar, Nawada Hanuman mandir road pillar number 725 ]
• Email: [contact@glossgaze.com]
• Phone / WhatsApp: [8368033757]